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Shipping

Shipping Delivery & Expenses
We offer FREE standard delivery within United States mainland, it normally takes 2-4 weeks.* 

*Due to the Covid-19, for some products, our free shipping could take much longer than normal up to 6-8 weeks.Thanks in advance for your understanding and patience! Stay safe and healthy!

If you want to get your package sooner or have any specific delivery needs, please feel free to contact our Customer Support at support@7pmhome.com.

Rate name Product Price Freight
Free Shipping (ETA: 2-4 weeks due to Covid19)  $0.00 and up Free
Exp Shipping (ETA: 1-2 weeks due to Covid19) $0.00–$499.99 $69.99
Exp Shipping (ETA: 1-2 weeks due to Covid19) $500.00–$999.99 $99.99
Exp Shipping (ETA: 1-2 weeks due to Covid19) $1,000.00–$1,999.99 $129.99
Exp Shipping (ETA: 1-2 weeks due to Covid19) $2,000.00–$2,999.99 $149.99

 

For the rest of the world, freight will not be included in the product price, and you need to pay the international shipping fee, the details are as follows:

Rate name Product Price Freight
International Shipping  (ETA: 4-6 weeks due to Covid19) $0-$399.99  $79.00
International Shipping  (ETA: 4-6 weeks due to Covid19) $400.00–$999.99 $199.00
International Shipping  (ETA: 4-6 weeks due to Covid19) $1,000.00-$ 1,499.99 $249.00
International Shipping  (ETA: 4-6 weeks due to Covid19) $1,500.00 and up  $299.00

 


Courier Service 
We will process the orders within 3-10 business days. Most products will be shipped from our warehouse in United State or overseas.


Order Tracking
When the goods are sent out, we will send you an email so that you can track the location of your goods.


What if I cannot find my package?


In rare cases, you may not be able to find your products even though the tracking info from shipping agents shows it as delivered. Do NOT worry! We are always here to help and we will make sure that you will receive the product that you ordered. Please do reach us within 30 days. After that, package lost claims can not be filed with the shipping agent and there is nothing we can do.


There are several possibilities:

  • The package has not been delivered yet. Sometimes the package delivery will be delayed from 1 or 2 business days while the tracking info online showed as delivered.
  • The package could be delivered to your neighbors, which has happened several times. Please do check with our neighbors to see whether they received your package or not.
  • The package could be indeed lost. If you have waited for 2 business days and checked with your neighbors but still do not find the package. Please do not hesitate to contact us at support@7pmhome.com. In the meantime, please do contact the shipping agent to let them know that you did not receive the package, ask them to start an investigation, and file a package loss claim with the tracking number, which is, unfortunately, something that can only be done by the receiver (otherwise, we will do it for you). Once you filed the claim, please send us the claim number so that we can follow up with our shipping agent for the lost package investigation, which could take up to 15 business days. Once the shipping agent verifies that the package is indeed lost, we will resend the product or issue refund accordingly. Customer will be responsible for the loss if customer refuses to work with us to start the investigation.

It could take some extra time to receive the product if something went wrong during the shipping process, which is something that we do not want to happen but unfortunately out of our control. But rest assured we will always be here to help! 

If you have any question about shipping, feel free to contact our customer support at support@7pmhome.com.